← Ship Your Pod

Delete your Ship Your Pod account

Ship Your Pod (a trade name of Messy Stories LLC) · this page covers the website and the Ship Your Pod app for Android and iPhone.

How to ask

1. Email [email protected] from the email address on your account, with the subject "Delete my account". In the app, Settings → Delete your account → Request deletion writes this email for you.
2. We reply to confirm, and delete within 30 days. Usually it takes two business days, because a person reads that inbox.

You do not have to give a reason. If you still have a plan, cancel it first on the Billing tab so you are not charged again. Deleting your account ends the service, because we cannot do the work without the episodes.

What is deleted

• Your account: name, email address, show name, channel links and settings.
• Your episodes: the files and links you sent us, and their transcripts.
• Everything we made from them: clips, teasers, thumbnails, titles, descriptions, chapters and your delivery pages.
• "Change this" requests and notes.

What is kept, and for how long

• Billing records (what you bought, when and how much) are kept for seven years because tax law requires it. Stripe holds the payment details; we never see your card number.

More detail is in the privacy policy.