Refund and cancellation policy
Last updated 2026-11-02.
Cancel any time
Ship Your Pod is month to month. Cancel yourself in your account (shipyourpod.com/app, Billing tab). It ends at the close of the month you have already paid for, the exact date is shown on screen, and you can undo it any time before then. If you would rather a person did it, reply to any of our emails and we do it the same day.
Free trial
The Pro trial is 14 days. Cancel before the trial ends and you are not charged. We send one reminder email 3 days before the first charge.
Refunds
Payments already made are not refunded, because the work is delivered as soon as you send an episode. If a delivery is wrong, reply to the email and we fix it. If something went wrong on our side that a fix cannot put right, write to [email protected] and we will look at it in good faith.
One-time packages
Back-catalog packages and add-ons are one-time purchases. They are delivered the same way and follow the same rule: we fix anything wrong, and payments already made are not refunded.
Who takes the payment
Payments are processed by our payment partner, which acts as our merchant of record. Charges on your statement appear under that partner. For billing questions, reply to any of our emails or write to [email protected].